Shipping & Returns
Shipping & Returns
Shipping & Handling
All items are despatched through independent couriers and require a signature upon receipt. Delivery hours are generally Monday to Friday 8.30am to 6.00pm. Specific time slots are not available. Should there be no one available to sign for goods, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date. Some hard to reach places may incur a small extra delivery charge, this will always be agreed prior to despatch. Overseas shipping can be arranged at an extra cost, please contact us for current prices and further details.
Please note that couriers UK wide are only contracted/insured to deliver kerb/roadside, therefore, you may have to bring the radiator(s) into your property yourself and for large or heavy items you may require assistance.
Delivery Schedule
Delivery schedules are as follows and after your order has been successfully processed.
- NI orders – Local pickup from next day (contact us by phone if you require pick-up sooner than next day). Deliveries are typically made within 3 working days.
- ROI order – As above
- UK Mainland – Deliveries are typically made within 5 working days.
This is a kerb-side delivery service. The delivery driver is not insured to carry the goods inside.
Daraddia advise against booking any plumbers, builders or electricians prior to receipt of your items and until they have been checked. Daraddia cannot be held liable in any way for any plumbers, builders or electricians costs or compensation. We cannot compensate in any way for costs incurred for time off work in the unlikely event an item(s) does not arrive on the expected delivery date due to reasons beyond our control. All items are despatched through independent couriers and require a signature upon receipt. Should there be no one available to sign, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.
Please inspect goods for transit damage and notify us of any problems within 3 workings days of receipt of items. Daraddia cannot be held responsible for damages or missing items reported after this time.
Returns Policy
Please inspect all goods on arrival for any damages, faults or missing items and notify us of any problems within 3 working days of receipt of your goods. Daraddia cannot be held responsible for damaged/missing/faulty items reported after this time.
IMPORTANT: If you are unable to check the goods at the actual time of delivery then you MUST tick the “goods unchecked” box on the courier delivery note when signing as if the goods have been signed for as “checked” then we may not be able to replace any damaged items. If you are unable to check the goods when they arrive and there is no obvious “unchecked” option when signing then you must clearly write “unchecked” next to your signature.
In the instance of any damages or faults, we may require photos of the damage or fault, this is to assist in ascertaining what the problem may be and can also be required in any case where transit damage has occurred. If a photo is required it is the responsibility of the customer to provide this.
In the unlikely event of a manufacturing problem with any of our products, please notify us within a 7 day period from receipt of item(s), and we will arrange the defective items to be replaced and collected. Any unwanted returned items, unless otherwise agreed, will have to be shipped back to us within 28 days from date of purchase for a refund. Alternatively, if we are to collect the goods we will have to charge on the courier costs. Returned unwanted items must not have been fitted and must be in their original packaging. Unwanted items which have been installed and/or used are deemed ‘second hand’ and are strictly non-returnable.
Any returns MUST be notified to us before being returned. Returned items will NOT be accepted at our registered office, therefore, you must notify us of any intended returns.
If an order is cancelled after it has been despatched then a returns charge will be applied.
Other Parts of Our Terms and Conditions
Our full terms and conditions include the following sections:
